Everyone has dealt with it at some point. A call from your bank, a helpdesk, or a government agency claiming there’s an issue with your account, your computer, or your insurance. The main message of the call is that you need to take action quickly. Don’t fall for it! If you don’t trust it, just hang up and call the organization yourself. Don’t call back the number you were called from, but look up the phone number yourself.
This type of fraud is called spoofing. An internet criminal assumes the identity of a company, institution, or organization that you trust. When they call, for example, you see the name of your bank or insurance company on your phone. But the number is spoofed, you’re talking to someone completely different.